Caitlin1

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    Caitlin1
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    Paul – FS Concierge, post: 262385, member: 78928 wrote:
    I agree as above – for creative work, I think 50% up front with at least a further 30% when the final draft is approved is the way to go.

    Thanks Paul. Perhaps we should ask for more money upfront but I guess there’s always the risk they will then take their business elsewhere if we’re too intense. We tend to send T&Cs, timelines and deposit invoices all at once and I think some clients get a bit overwhelmed by our efficiency.

    There needs to be a sense that ‘we’re relaxed but professional’ so you should take us (and our timelines) seriously. But that’s rarely the case until a deadline is looming.

    I definitely agree that when it come to most creative services, once deliverables have been completed, payment should be even same day. I mean you wouldn’t typically pay your plumber or mechanic 3-4 months late for a service they provided that day.

    That said, we understand bigger companies have payment cycles in place (often bi-monthly or monthly) and we take that into consideration. I’m talking more about people who say “Great! Thanks so much for your work on this, I’ll process payment shortly” and then we don’t hear a peep for another 2-3 weeks, even when we chase up again after a few days etc. Makes it hard to plan ahead.

    #1217581
    Caitlin1
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    elissa.doxey, post: 262378, member: 88225 wrote:
    I’m wondering if the clients mistakenly believe that Sonja’s business has been taken over by someone else, so they don’t want to pay? Seems odd that so many are holding back.

    Do you take a percentage as downpayment?

    Hi Elissa,

    Thanks for your comment. No, they’re not under the impression that Sonja’s business has been taken over (we’ve both introduced me as the project manager/general admin person moving forward).

    We think the issue might be that because the business has upscaled to a partnership they might be viewing us more as a ‘company’ rather than a freelance business. Perhaps this translates into clients thinking we have more money and therefore they feel it’s ok to be slow in making payments. Or maybe it’s that Sonja isn’t personally chasing the money for the design work we do so they feel detached from the consequences.

    And, yes – we send out deposit invoices for new clients and for bigger jobs (like website design and development packages), but we don’t typically for older clients that we just do ad hoc work for.

    I was wondering if it’s actually just a reflection of the current economic climate in Australia (and in this case, America too). Businesses are struggling, especially small businesses, and we fall at the bottom of the ‘important’ invoices to pay pile.

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