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Behind the Business: Stephen Nicholson

Processes meet performance

Helping B2B organisations improve product and customer service delivery by defining and refining business processes

Business Process Management for SMEs.

Helping businesses to:

– formalise business processes
– document business management systems
– align processes with strategic goals

Stephen has made us feel very comfortable and relaxed whilst going through the process of obtaining our OHS/Quality & Environmental Management Systems. He is a great communicator and the system that he has developed for us has exceeded our expectations.

- Steve, MD; Rail Signalling & Const.

Stephen guided us through our ISO9001 accreditation process with great skill and confidence. We had a very short time frame with tight deadlines, but with Stephen’s assistance, we met our deadlines and achieved certification right on schedule.

- Wilf, Pgm Mgr; Renewable Energy Industry

I found the service of great value to us because it enabled us to strongly progress our business management system. Stephen is a clear communicator who was easily embraced by staff. He has EXCELLENT documentation and template development skills and a good ability to translate operational issues into Management strategy and business management system improvement. We are very likely to recommend Stephen to others.

- Trevor, GM; Healthcare Provider

Templestowe, VIC, 3106

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