An exciting weekend of football Grand Finals ahead. Sadly my team, Port Adelaide, failed at the last hurdle to make it to the AFL’s big dance. As President since 2013 it has been fascinating to be part of a professional sports organisation and observing how high performance teams operate. And I reckon all business owners can benefit from some of their strategies.
What I’ve learnt
The first thing which struck me is the similarities between every small business and a football organisation. They are NOT so different to your business. Yes they have an enormous profile and focus, and yes they have very passionate supporters who are emotionally attached. They also operate on the same fundamental business principles… just at a heightened level which we all should aspire to in our own business.
The key takeaways for me have been;
- We all have to become coaches
- It’s all about the right people in the right place
- Developing a unique brand is the ultimate differentiator
- Engaging the tribe and building a passion
- Review, observe, review
- Be brave… you get what you deserve
- Give before you take… community engagement is your soul
You are the coach
We all need to think, act and behave like a head coach when it comes to running our own business. In football the head coach;
- Sets the philosophies and values of the group… what do you stand for and how do you want to operate. Fast and creative/ defensive/ physical…whatever. They decide what they want to be known for. The same as in business.
- Outline the goals… not only for the team but also for the individual players. And how the goals of the players help to achieve the overall team goals. The ideal is having players/staff who buy into the importance of their role in the whole organization.
- Provide KPI’s… what is success and what is failure. It’s not as simplistic as winning and not losing. Head coaches set individual KPI’s for each person to achieve which when combined add to team KPI’s. It’s exceeding those team KPI’s which hopefully delivers success. Could be tackles, ball efficiency, scoring accuracy… a whole range of benchmarks.
- Motivates staff. In football the players are generally young Australians, while high performance coaches and assistants are old. They are a cross section of Australian society and demographics. Head coaches put a lot of development into how they communicate… clarity, effectiveness, simplicity. Head coaches often use consultants to critique their presentation and communication skills.
- Mentor and inspire. Building a connection and trust with players is key to motivating them and building loyalty. A head coach understands everyone is different so you need to understand their background, values and what inspires them. They develop a bond where players commit and perform for them.
As the head coach of your business, and driven by success, you need to set up the environment for your staff to perform and you have to build a connection and understanding which builds loyalty.
Right people… in the right places
It’s about playing your role … team first, team care
Look at your staff and you soon realise everyone brings a different set of skills. It’s the same with football teams. Success is not only identifying those skills but also building an environment where those skills and personalities gel together. An important part of that environment is respecting everyone’s role… every role is important.
Football is high pressure. You work all week towards that 3 hour game where every part of your performance is judged under a microscope.
How to make smart decisions under pressure is a key ingredient of success. What eases that stress is process. A system or process of work, if you like, which is a dependable fall back, that staff know intimately and gets the job done.
It’s process which gets the job done BUT it’s the addition of individual flair, creativity and instinct which can provide the magic to produce something extraordinary.
So the hard bit is getting that balance right between having process as the foundation and fall back without suppressing the flair which creates that special differentiation from competitors which leads to success.
Review, play, observe, review
The amount of time and attention in reviewing all aspects of a game and player contribution is enormous. Way more than in business.
Imagine your staff getting a post-game video of all their mistakes and achievements, then sitting down with their manager and colleagues to have it analysed and critiqued. It is confronting to say they least.
But it is part of the football department routine.
The review looks at the last game in the day or so after the game to see what worked and what didn’t, who played well and who didn’t. Suggestions are made and adjustments implemented. It’s full on but I think business owners don’t review as much as we should. There’s a happy medium and we should build this sort of routing into our planning.
But in football it doesn’t end there. After a day or so a new process starts of reviewing the opposition for the upcoming game. Players are sent more videos… not of themselves but of the opposition team and player they will be confronting.
The bottom line is about getting better and more successful.
Engage your tribe… build passion
The heartland is our most powerful weapon
There is no other organization/club/business that attracts more passionate members and supporters than a football club.
That passion is incredibly motivational to players but also drives attendance at games, memberships, merchandise sales, commercial partners and a stream of other revenue sources. That financial outcome is ploughed back into Football department resources and community projects.
Engaging with your tribe is absolutely critical. Because while they can be passionate advocates they can also be your harshest critics when disappointed.
It’s all about engagement. That package of great customer service, respect from staff, special insider opportunities and rituals that say “you are important to this club”.
Port Adelaide’s home games are considered one of the best game-day presentations in sport. A key part of that is when the entire 50,000 supporter group stands, with scarves in the air, and sing INX’s hit Never Tear Us Apart. It is spine tingling. It says to our tribe that we are one group, a family, and we are right behind our players and club.
In business, it’s the same. Customer engagement is crucial to build loyalty. But do we focus on it enough. The rituals in our interaction with customers which make the feel special.
Brand… what you stand for
Never, ever, give up… never tear us apart
In the AFL, Port Adelaide has 17 competitors on-field and off-field fighting for premiership points and financial support. It is a highly competitive marketplace.
The key is finding a differentiator. Something that sets you apart from your competitors.
For Port Adelaide, for example, it’s the style of game we play, our 150 year history, the quality of our community programs, being seen as an international club by playing in China, and being an innovator.
Your brand sets a line in the sand against competitors. What is your line in the sand?