customer service tips

Businessman holding a sign reading: “A satisfied customer is the best business strategy of all”

Customer experience

Three clever ways to give your customers what they want – for free

Katrina McCarter - April 25, 2022

What’s the secret sauce to those businesses that always seem to have plenty of completely satisfied customers? Give the people what they want –...

Milton Collins author, inset on background with his book, Delight Disrupt Deliver

Growth

How to use delight and disruption to your advantage and boost your business

Suze English - April 7, 2022

Milton Collins is an Australian business coach and author whose new book, Delight Disrupt Deliver, quickly became an Amazon bestseller. He joined editor Cec...

free popsicles made this kid a happy customer

Customer experience

What I learned about marketing and customer service from one genius family hotel

Katrina McCarter - December 2, 2021

When I took my kids to America in 2017, the place everyone loved most was the Magic Castle Hotel in LA. You might know...

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