Sales Do what they don’t: 7 things to do better than your competitors Milton Collins - March 31, 2022 To stand out in the marketplace you need to do what your competitors are not, writes Milton Collins, business coach and author of Delight...
Customer experience The one thing consumers value more than price? The art of surprise and delight Katrina McCarter - February 28, 2022 There are so many considerations for business owners when it comes to consumer satisfaction, from pricing to brand image to customer service. But the...
Customer experience What I learned about marketing and customer service from one genius family hotel Katrina McCarter - December 2, 2021 When I took my kids to America in 2017, the place everyone loved most was the Magic Castle Hotel in LA. You might know...