If the idea of confronting a late-paying client fills you with dread, Lucinda Lions has some great advice in her column this week.
Using Petrea King’s simple six-word statement for facing the uncomfortable yet inevitable experience of confrontation, Lucinda writes: “When a confrontation is absolutely necessary… All you have to do is make a statement that uses three two-word statements. I notice, I imagine, I feel.”
As Petrea King explains it: “This formula conveys that the other person is not the problem. It’s as if we stand hand-in-hand together looking at the problem rather than seeing each other as the problem.”
How do you manage confrontation in your business? Share in the comments.
If only Vanessa Emilio’s aggressive client had taken this advice before terminating his contract.
Vanessa shows a good deal of courage when sharing the details of this personal scenario in her recent column; where despite her best efforts to address Lance’s concerns, she lost him as a client.
Despite this setback Vanessa’s sunny perspective is admirable:
“Ugly situations may arise in your business and you feel like you should just shut up shop…Then you get that call from the person that really does need and appreciate your help…..and the ugly can be forgotten. You can move on, trust your integrity… and continue with your fantastic growing business.”
Welcome to our new and renewing premium members
And a big thank you to Alltel Pty Ltd, www.publicliabilityinsurance.com.au, Blue Cherry Online Marketing, Howie’s Handyman Services, Wayne Dawkins Lawyers Pty Ltd and Fileshake for renewing their membership for another year.
Tips, tricks and wisdom from our Flying Solo community
Are you a budding author? Jacqui Pretty can help with that. Her chat with Robert on the Flying Solo podcast this week gives you the rundown on everything you need to make your book idea a reality.
Fancy meeting the Flying Solo team in September? As proud partners of Small Business Festival Victoria, Robert and Peter will be attending the events kicking off in Melbourne on Monday 4 September. It’s a one-stop shop for one-on-one advice and soloist inspiration. Grab your spot now!
Does your ‘About’ page need a tune up? Nick Brighton’s got four simple tips that are guaranteed to sell your skills succinctly and win you some new customers.
“Maybe your social media efforts are getting you down. It can feel like a lot of work for not a lot of reward, yes? If so, try reinvigorating your business (and yourself!) with a bit of old school real-life marketing! Y’know, like flyers, car wraps, stickers, sponsorships, networking groups etc.”