A customer starts to order something, and then abandons the purchase. But you have their details. Can you contact them for marketing purposes? The answer is … it depends.
So, a potential customer has come to your site, checked out your goods or services, started to place an order … and then abandoned before checking out. If you’re a savvy small business owner, you’ll want to know why.
Because they started the ordering process, you have their contact details. And you’d like to use those details to get in touch so you can try and close the sale.
What do you need to do to be able to use this valuable information?
You need consent.
The Spam Act says you cannot send a commercial email, SMS or MMS message to anyone who has not consented to being contacted in this manner. You can also get into trouble under the Privacy laws where you use personal information collected from someone for direct marketing without their consent.
How do you get consent to use abandoned shopping cart details?
2. Consent by tickbox
You can have them tick a box confirming they are happy to be contacted for marketing purposes while using your site or providing any information.
Be sure to include an unsubscribe or opt out option on all your emails, newsletters and customer contacts as well as all details required by legislation when you email customers. This includes identifying you, your business, as well as your products and services.
Now go market!