Useful guides, information and resources in your state or territory on complaints and disupute resolution.

Complaints & dispute resolution in your state or territory

Australian Capital Territory

• Visit the ACT Office of Regulatory Services website.

New South Wales

• The Office of Industrial Relations provides information on grievance procedures.

Northern Territory

• The Community Justice Centre provides mediation services in the Northern Territory.

Queensland

• Information on dispute resolution and resolving complaints in the workplace from the Department of Justice and Attorney-General website.
• Dispute resolution information from the Department of Employment, Economic Development and Innovation.
• Assess your awareness and understanding of the dispute resolution process using the Dispute resolution quiz.

South Australia

• Industrial Relations – employment relations information service.

Tasmania

• Information on dispute resolution from the Tasmanian Industrial Commission.

Victoria

• People management from the Business Victoria.

Western Australia

• Information for employers from the Department of Commerce website.