Productivity / Professional development
Resolving franchising disputes
If a dispute occurs between you (the franchisee) and the franchisor and it cannot be resolved, the Office of the Mediation Adviser (OMA) may be able to assist you.
Resolving franchising disputes
If a dispute occurs between you (the franchisee) and the franchisor and it cannot be resolved, the Office of the Mediation Adviser (OMA) may be able to assist you. The OMA has a specialist panel of mediators across Australia who are trained to mediate franchise disputes. There is a fee once the mediator is appointed.
What to do…
- Visit the Office of the Mediation Adviser to discuss your mediation options.
- Read the Australian Competition and Consumer Commission’s (ACCC’s) fact sheet on Resolving franchising disputes.
- See the Dispute resolution page in our Fair trading topic for information on dispute resolution and handling.
- Consult a business adviser or solicitor for advice.
